How can I purchase from your site?
We accept MasterCard, Visa, Discover, PayPal, and Google Checkout. If you do not own a credit card, you can still use our shopping cart and choose to pay by check. Simply chose to pay using Paypal then follow the instruction to pay by check and as soon as your check clears we will send all of your products
Is my personal and credit card information safe on your website?
Yes. We`ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Is Your Site Secure?
We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information.
How much is shipping?
Standard UPS Shipping rate apply. Shipping varies depending on the weight of the item and your location. Your shipping total will be determined at checkout.
Do you ship internationally?
Yes, we use USPS international shipping as our carrier. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
When will my order be shipped?
When will it arrive? If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
What are your sizes?
Men’s Tops
Ascent Clothing tops are true to size and are more of a fashion fit. If you want the garment to fit slightly looser consider ordering one size larger. All Ascent garments are pre-washed and have minimal shrinkage characteristics.
Men`s Tees and Tanks
Width (Measured from 1" below arm hole) S-18 M-19 L-20.5 XL-22.5
Length (Measured from the top of shoulder where it AC,LLCts the collar) S-26 M-27 L-28 XL-29
Women’s Tops
Ascent womens tops are true to size and do not run small or slim fit. If you want the garment to fit tight consider ordering one size smaller. All Ascent garments are pre-washed and have minimal shrinkage characteristics.
Women`s Long Body Tees
Width (Measured from 1" below arm hole) S-15 M-16 L-17 XL-18.5
Length (Measured from the top of shoulder where it AC,LLCts the collar) S-25 M-26 L-27 XL-28
Women`s Cap Sleeves
Width (Measured from 1" below arm hole) S-14.75 M-15.75 L-16.75 XL-18.25 Length (Measured from the top of shoulder where it AC,LLCts the collar) S-25 M-26 L-27 XL-28
How should I care for my items?
Due to the nature of the materials and washes we use to manufacture our unique garments, it is recommended to air dry items and wash each garment inside out on a gentle wash cycle. Some items are extremely delicate and should be dry cleaned only. Please refer to all wash instructions on each garment prior to washing.
What is your return policy?
If you are not completely satisfied with your order, you may return it within 30 days from purchase for a refund or an exchange. All gear must be in unworn, as new condition, with all price tags intact. The price of exchanged items will be applied towards your new purchase. We will not accept orders without the original tags and receipt/packing slip. Orders past 30 day deadline will not be accepted as well. Returns are subject to 10% restocking fee if the requirements above are not fully satisfied.
Please note: We do not accept returns on products that were not purchased via this website.
What if an item is out of stock?
Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail and we will ship the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as these items may come back in stock at a later time.
What does (Preorder Only) mean?
These are items that are not in stock yet and are available to preorder. This means that you can place your order and we will ship these items to you as soon as we do get them in stock. We will not charge your card until we have pulled the item and prepared it to be shipped to you.
What is your privacy policy?
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here. For more on our terms and conditions, click here.
How Do I Set Up A Wholesale Account?
To learn more about wholesale opportunities and to become a dealer or distributor, please visit the Wholesale page and fill out the form and submit online.
If I sign up for the email list, will I get spam?
No, we value our customers` privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists.
How can I/we get sponsored by Ascent?
If you happen to be talented in any way (have a band, have a hobby, Have a Sport, have a life in general) we can sponsor you. You will be marketing our products and we will be marketing you. Please contact us if you wish to be sponsored.
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